How to work with an interpreter

Before the conversation

• Tell the interpreter the setting and the topic, without sharing private details by email or text.
• Share names, terms, or forms you expect to use.
• Plan extra time, because interpreted conversations take longer.
• Choose a quiet space where everyone can hear.

During the conversation

• Speak directly to the person, not to the interpreter.
• Use short sentences and pause so the interpreter can relay each part.
• Avoid slang, idioms, and jargon, or explain them.
• Let one person speak at a time.
• Check understanding by asking the person to explain the plan back in their own words.

After the conversation

• Give written instructions in the person's language when possible. Our translation service can help.
• Share feedback with the interpreter's agency so the next conversation goes even better.

Common mistakes to avoid

• Asking a family member or child to interpret instead of a qualified interpreter.
• Speaking to the interpreter instead of the person.
• Holding side conversations the interpreter cannot relay.
• Rushing through important information.

Need an interpreter? See our interpreting options or browse the languages we serve.