Privacy Policy

Last Updated: October 2026

Apple Tree Interpreters, LLC (“Apple Tree Interpreters,” “we,” “our,” or “us”) provides interpreting and translation services in Minnesota and beyond. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit appletreeinterpreters.com, request our services, apply to work with us, or contact us by phone, email, text message, or online form.

How we handle text messages is described in more detail in our SMS Privacy Policy, which is part of this policy.

1. Information We Collect

Information you give us. Depending on how you interact with us, this may include:

• Contact details, such as your name, organization, email address, and phone number
• Service request details, such as the language needed, date, time, location, setting, and type of appointment
• Translation request details, such as the languages, type of document, length, and deadline
• Messages you send us by email, phone, text message, or online form
• Billing and invoicing information for the organizations we work with
• For interpreters and translators who apply to work with us: your resume, languages, certifications, credentials, availability, and related information

Information we receive while providing services. Our interpreters and translators may see or hear confidential information, including health and legal information, during an assignment or in the documents we translate. Section 3 explains how we protect it.

Information collected automatically. When you visit our website, our hosting provider and the services that deliver parts of our pages (such as web fonts) may receive technical information such as your IP address, browser type, device type, and the pages you visit. If we use website analytics tools, such as Google Analytics, they may use cookies to help us understand how visitors use the site. We do not use cookies for advertising.

2. How We Use Information

We use personal information to:

• Schedule, provide, and coordinate interpreting and translation services
• Prepare quotes, confirm appointments, and send invoices
• Respond to questions and provide support
• Match assignments with qualified interpreters and translators
• Review applications from interpreters and translators
• Maintain the quality, safety, and security of our services and website
• Meet our legal, contractual, tax, and regulatory obligations

We do not use personal information for advertising, and we do not send marketing text messages.

3. Health, Legal, and Other Confidential Information

Confidentiality is central to our work. Our interpreters and translators are bound by confidentiality obligations and follow professional codes of ethics.

Health information. When we provide services to healthcare providers, we may receive Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). We handle PHI in accordance with HIPAA and our agreements with those providers, including business associate agreements where required. If you are a patient, your healthcare provider’s Notice of Privacy Practices also describes how your health information is used.

Legal information. We keep information learned during legal assignments confidential and do not disclose it except as required by law.

Please send sensitive information securely. Email, text messages, and our translation quote form are not intended for PHI or sensitive case details. Please use our secure online interpreter request form, or call us, for anything that includes patient or case information. Do not send documents until we confirm a secure way to share them.

4. How We Share Information

We share personal information only as needed to run our business and provide our services, including with:

• Interpreters and translators assigned to your request, who are independent contractors bound by confidentiality obligations
• Service providers that help us operate, such as secure form providers, email, phone and text messaging providers, website hosting, and accounting tools. They may use the information only to provide services to us
• Legal and safety purposes, when required by law, subpoena, or court order, or to protect the rights, safety, or property of our clients, our team, or others
• Business transfers, if our business is reorganized, merged, or sold, subject to this policy
• Others with your consent, or at your direction

We do not sell personal information, and we do not share it for targeted advertising.

Text messaging. Mobile phone numbers, SMS consent, and text messaging opt-in data are never shared with any third party or affiliate for marketing or promotional purposes. All of the sharing described above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information, including:

• HIPAA-enabled forms for interpreter requests that may contain PHI
• Limiting access to people who need it to do their work
• Secure storage of digital records
• Confidentiality expectations and training for our team and interpreters

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a data breach that affects your information, we will notify you as required by law.

6. How Long We Keep Information

We keep personal information only as long as needed for the purposes described in this policy, including providing services, maintaining business and tax records, and meeting legal and contractual requirements, such as HIPAA record-keeping obligations. When information is no longer needed, we delete it or de-identify it.

7. Your Choices and Rights

You may ask us to:

• Tell you what personal information we hold about you and give you a copy
• Correct inaccurate information
• Delete your information, subject to legal and contractual record-keeping requirements
• Stop contacting you by email, phone, or text message

To stop text messages, reply STOP at any time. See our SMS Privacy Policy for details.

Depending on where you live, including Minnesota, you may have additional rights under state privacy laws. We will respond to requests as required by applicable law. We may need to verify your identity before acting on a request. If we decline a request, we will tell you why and how to appeal our decision.

If your information was provided to us by a healthcare provider, law firm, school, or other organization, we may refer your request to that organization.

To make a request, email contact@appletreeinterpreters.com or call (612) 400-8903.

8. Children’s Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from children. When we interpret or translate for minors, such as in schools or healthcare settings, we receive that information from the organization or parent requesting services and protect it as described in this policy.

9. Links to Other Websites

Our website links to other sites and services, such as our secure request form provider, social media pages, and professional associations. Their privacy practices are governed by their own policies, not this one.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date shows when it was last revised. If we make material changes, we will post the updated policy on this page and provide additional notice where required by law.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Apple Tree Interpreters, LLC
Email: contact@appletreeinterpreters.com
Phone: (612) 400-8903
Location: Minnesota, USA